09/04/2024

AI enthusiasm tempering in global businesses

Regulatory gaps and lack of internal governance models for AI are continued concerns, with at least two-fifths of respondents saying internal audits on Gen AI tools are regularly carried out.

08/29/2024

How AI Can Transform Wealth Management Contact Centres

Against this backdrop, managers must reconcile inbound calls and staff rotas to ensure key call centre metrics, such as customer satisfaction targets, Average Handling Times (AHT) and abandonment rates are met.