08/29/2024

How AI Can Transform Wealth Management Contact Centres

Against this backdrop, managers must reconcile inbound calls and staff rotas to ensure key call centre metrics, such as customer satisfaction targets, Average Handling Times (AHT) and abandonment rates are met.

08/28/2024

Klarna to use AI to halve workforce

The company has trimmed its workforce through natural attrition from 5000 to 3800 over the last year and Siemiatkowski is expecting more dramatic reductions.