08/29/2024
Against this backdrop, managers must reconcile inbound calls and staff rotas to ensure key call centre metrics, such as customer satisfaction targets, Average Handling Times (AHT) and abandonment rates are met.
08/29/2024
The guidance is principles-based, allowing its application to a wide array of tokenised products, including equities, units in a fund, and bonds.
08/29/2024
Recognising the innovative potential of blockchain technology, the new guidance seeks to promote Jersey’s competitiveness as an international finance centre (IFC) by clarifying the JFSC’s regulatory expectations in relation to this technology.
08/27/2024
Today’s AI tools, particularly those powered by advanced machine learning and large language models, offer capabilities that go far beyond the automation of routine tasks.
08/23/2024
The digitally native note (DNN), boasting a triple-A by Moody’s, Standard and Poor’s and Fitch Ratings, successfully raised USD $300 million to support AIIB’s sustainable development bond programme.
08/22/2024
Of this amount, 1,225 will take place in Spain for the bank’s headquarters in Madrid, Bilbao and Barcelona.
08/21/2024
The process of money laundering typically involves three key stages: placement, layering, and integration.